The Viktor Frankl Institute of Logotherapy is fully committed to conducting all activities in strict conformance with the American Psychological Association’s Ethical Principles of Psychologists. The Viktor Frankl Institute of Logotherapy will comply with all legal and ethical responsibilities to be non-discriminatory in promotional activities, program content and in the treatment of program participants. The monitoring and assessment of compliance with these standards will be the responsibility of the Education Chair in consultation with the members of the continuing education committee and the Convention Chairperson. 

While the Viktor Frankl Institute of Logotherapy goes to great lengths to assure fair treatment for all participants and attempts to anticipate problems, there will be occasional issues which come to the attention of the convention staff. This may require intervention and/or action on the part of the convention staff or an officer of the Viktor Frankl Institute of Logotherapy. This procedural description serves as a guideline for handling such grievances.

1. When a participant, either orally or in written format, files a grievance and expects action on the complaint, the following actions will be taken. If the grievance concerns a speaker, the content presented by the speaker, or the style of presentation, the individual filing the grievance will be asked to put his/her comments in written format. The CE Chair will then pass on the comments to the speaker, assuring the confidentiality of the grieved individual.
2. If the grievance concerns a workshop offering, its content, level of presentation, or the facilities in which the workshop was offered, the convention chair will mediate and will be the final arbitrator. If the participant requests action, the convention chair will:
   1. attempt to move the participant to another workshop or,
   2. provide a credit for a subsequent year’s workshop or,
   3. provide a partial or full refund of the workshop fee.
3. If the participant does not believe the desired results were obtained after consulting with the presenter/instructor, the participant is encouraged to contact Dr. Ann-Marie Neale at educationcoordinator@viktorfranklinstitute.org to express concerns. Dr. Neale, after obtaining information from the participant and the presenter/instructor will provide information to the participant of the Institute’s position. It is the hope of the Institute that by providing external input, a satisfactory resolution will be reached.

4. If participant is still not satisfied with the results, Dr. Neale will provide all information to Dr. Cynthia Wimberly, Dr. Wimberly, after consultation with all involved and board members that may have pertinent information, will then provide the Institute’s decision to the participant